Frequently Asked Questions

  • Why should I choose Ricemill?

    As online retailers ourselves, we get it. We know what to build and what things you need the most. We use our software ourselves to manage our own online shop. We promise to listen, welcoming feedback from our customers to constantly improve our software features and make it easy for everyone.

  • How long does it take to set up?

    With a 5 minutes setup and an easy-to-use interface, you will be able to connect to MyPost Business and start to compare and print shipping labels right away.

  • Can I upgrade or downgrade anytime?

    Yes. You can upgrade, downgrade or cancel at any time.

  • Who owns my data?

    You do! It's your data after all! We want you to be with Ricemill because you love using the product, not because your data is stuck in our system. You can export all your information from Ricemill any time you need, in any plan.

  • Is my data safe?

    Yes. Ricemill uses Amazon AWS cloud computing to provide its services, so it’s as secure as it can get. We ensure that our application is always up to date with the latest security patches. Additionally, all Ricemill plans include SSL encryption to keep your data safe during transmission. Although we make daily backups, they’re for infrastructure disaster recovery purposes only. We don’t offer individual account recovery for user-generated activities (eg. someone accidentally deletes an order). Which is why it’s best to export your entries in CSV each month, for personal backup.

  • How much does Ricemill cost?

    All of our fees are listed on our Pricing page. We have simple pricing policy and believe strongly in transparency.

Can't find the answer you're looking for?

You can send us an email with your enquiry.

© 2022 Ricemill Group Pty Ltd All Rights Reserved