If you have an unused MyPost Business shipping label that you want to refund, the request must be processed in the MyPost Business portal.

If you used a charge account to purchase a label which you wish to refund, please contact MyPost Business support team to process your refund.

Note: PayPal has limits on how many refunds can be processed. If you are refunding more than 25 articles from one order, please contact MyPost Business support team to process your refund.

Eligibility for automatic Refund

Your label is only eligible for a refund if:

• it’s less than $100
• it’s less than 90 days old
• it was paid for by credit card or PayPal
• the order label has not been used
• the order label has not already been refunded
• the order label is not in the process of being refunded

You can get a refund for unused labels purchased online.

Steps:

1. Log in to your MyPost Business account
2. Head to the 'Transactions' tab
3. Select the label you want to refund
4. Click the 'refund' button

You can arrange a refund online for orders which are less than 90 days old, and of a value less than $100.

Charges will be refunded to your credit card or PayPal account and can take 5 – 10 business days.