We respect your privacy
Ricemill Group Pty Ltd (“Ricemill”, “We”) respects your right to privacy and is committed to safeguarding the privacy of our customers and site visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
- all websites that we own and operate (Site),
- all services we provide and any other apps or services we may offer(Service).
“Personal information” is information we hold which is identifiable as being about you
Ricemill collect your personal information
Ricemill will, from time to time, receive and store personal information you enter into our site, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
Ricemill may receive personal information from You about others
Ricemill may also collect information from You about someone else. If You provide Ricemill with personal information about someone else, You must ensure that You are authorised to disclose that information to Ricemill and that, without Ricemill taking any further steps required by applicable data protection or privacy laws, Ricemill may collect, use and disclose such information for the purposes described in this Policy.
How we collect your personal information
Use of your personal information
Ricemill may use personal information collected from you to:
- provide access to the site and services to you,
- collect payments and to administer your account,
- provide you with information, updates and our services,
- improve our products and services and better understand your needs,
- assist with the resolution of technical support issues or other issues relating to the site and services and
- make you aware of new and additional products, services and opportunities available to you.
Ricemill may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Analyse and aggregate Your non-personally identifiable data
You agree that Ricemill can access, aggregate and use non-personally identifiable (anonymous) data Ricemill has collected from you to:
- better understand how our customers are using our site and services,
- provide our customers with information regarding the uses and benefits of the site and services,
- produce aggregated and anonymised analytics and reports,
- to promote and market ourselves, our site and services (including any social media pages maintained - or operated by us such as Facebook, Instagram, Twitter, YouTube etc) and
- to improve our site and services.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
Ricemill is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you come to our site we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ricemill is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each and every website that collects personal identifiable information.